Support for Zoom

Support for Zoom

Last updated: June 21, 2021

Clipwise + Zoom Integration Overview

Each time you complete a recorded meeting in Zoom, Clipwise will automatically:

  1. Import the recording and generate auto-clips.
  2. Store the recording with Clipwise
  3. Provide a page for recording playback (ffwd, rwd, speed adjustment), clip creation, and clip collaboration.
  4. Generate a shareable URL for the recording.

How to Install the Clipwise for Zoom Admins app

  1. Navigate to Zoom marketplace.
  2. Search for Clipwise for Zoom Admins and click the app.
  3. Click Sign in to Install and Login to your Zoom account.
  4. Confirm the permissions the app requires and choose Allow.
  5. You will see confirmation of Installation page.

Clipwise is now installed on your Zoom account. 👍🏼

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Note: You will also need to enable Cloud Recording for all or each Zoom user account that will be using Clipwise. Every Zoom meeting recorded to the cloud will become available for import to your Clipwise account.

How to remove the Clipwise for Zoom Admins app

  1. Login to your Zoom account and navigate to the Zoom marketplace.
  2. Search for Clipwise for Zoom Admins and click the app or navigate to your authorized app via Manage Apps and choose Clipwise for Zoom Admins.
  3. Choose the Manage tab and click Remove.
  4. Confirm the dialogue and click OK.

How to Install the Clipwise for Zoom Users app

  1. Navigate to Zoom marketplace.
  2. Search for Clipwise for Zoom Users and click the app.
  3. Click Sign in to Install and Login to your Zoom account.
  4. Confirm the permissions the app requires and choose Allow.
  5. You will see confirmation of Installation page.

Clipwise is now installed on your Zoom account. 👍🏼

⚠️

Note: You or your Zoom admin would also need to enable Cloud Recording of the primary account. Every Zoom meeting recorded to the cloud will become available for import to your Clipwise account.

How to remove the Clipwise for Zoom Users app

  1. Login to your Zoom account and navigate to the Zoom marketplace.
  2. Search for Clipwise for Zoom Users and click the app or navigate to your authorized app via Manage Apps and choose Clipwise.
  3. Choose the Manage tab and click Remove.
  4. Confirm the dialogue and click OK.

Usage

What can I do with the Clipwise for Zoom Admins or Clipwise for Zoom Users apps?

Overall, Clipwise can supplement Zoom recordings with CRM data, deliver the most important clips to Slack, help you collaborate with colleagues on valuable moments, and track team discussions.

Here is how to get started:

View all meetings - Once you've successfully installed the app, you will login and access a view all of your recent meetings and import all or some of your recent recordings. Clipwise provides details (e.g. start time, duration) about the meetings to help you determine those that you would like to import.

View recordings - You're unimported recordings will show up in the search page where you can select all or specific recordings for import. Unimported recordings need to be imported before the user can gain access to them in Clipwise.

Prerequisites

Record to the cloud. Clipwise only works with Zoom if you record your meetings in the cloud so please enable Cloud Recording for your account.

Contact

Our support hours are Mon-Fri from 9-5 (GMT-4:00) Eastern Time (US and Canada). You should expect a target response times of no more than 24 hours for all requests that are not Level 1, 2, or 3 as outlined below

You can chat with us at: support@clipwise.com

Level 1 - The Service is not functioning or is materially unavailable. The Service is not available to a majority of Users, or the production system is down, or all features/functions are unavailable. Target Response Time is 2 hours.

Level 2 - The Service is functioning, but with significant impairment. The Service is not available to a significant proportion of Users or a major area of the Service is not functioning. Target Response Time is 4 hours.

Level 3 - The Service is functioning but with minor impairment. The Service is not available to a small proportion of Users or a specific area of the Service is not functioning. Target Response Time is 8 hours.